Schedule of Fees

Our current fees and fee descriptions are listed below. Prices are in Australian Dollars and include GST unless specifically noted otherwise. Prices are subject to change without notice. Please read our Professional Service Fees schedule as part of our Terms & Conditions for addditional information.

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Points Bookings		Fee
Booking Fee - Domestic Flights	per person	$165 + GST
Research Fee - International Flights	per request	$225
Booking Fee - International Flights	per person	$375^
Paid Ticket Bookings		Fee
Domestic, Trans-Tasman & Asia Flights	per person	$90 + GST
International Flights	per person	$125

Description of Booking Fees

Points and Non-Points Bookings Fees

Booking Fees are inclusive of flight booking, seat allocation, meal choice, frequent flyer entry, passport information, and transfers where applicable.
Booking Fees are based on a return Trip (“Trip” means a single itinerary consisting of one set of travel dates and destinations) with one airline.
^ If multiple airlines or more sectors than a standard return Trip are required (i.e. a multi-continent or round the world airfare), an additional Booking Fee will be incurred.

Research Fee per Request

Research Fee ($225) enables us to undertake up to 2 hours comprehensive search for your reward flights based on your criteria, scanning multiple airlines, routes and date variants.
We will provide the two best available points options as close as possible to the nominated travel dates.
The fee is payable prior to the commencement of research.
Should we be unable to find point options, we will provide a paid alternative and $100 of the research fee will be credited towards any paid flight booking.
Quotes are valid for immediate purchase only.
If the flights offered are no longer available at the time of the client booking being received, or if a client requests brand new dates after the intial research has been completed, then a new research fee will be applicable to find alternative flights.
This fee applies to international points bookings only.

Credit & Debit Card Fees (non-refundable):

Visa/Mastercard – an additional 1.29% applies
American Express – an additional 1.8% applies
International Cards – an additional 3.3% fee applies, international cards are only accepted via prior arrangement and a copy of the front and back of card may be required.
(All fees include GST, where applicable).

Additional Services
Ancillary Booking Services	per item	$110 + GST
After-hours booking surcharge	per request	$110 + GST
Amendment and Cancellation Fees	per person	Range from $44-750 (see Description of Fees below)
Frequent Flyer Support	per enquiry	$225
Personalised Planning Service	per hour per 8-hour block	$150 $750

Description of Other / General Fees

Ancillary Booking Services

Additional booking services include hotels, cars, transfers, rail booking, experiences, chauffeurs, tours, shows, restaurant bookings, etc.

Personalised Planning Service

Fully personalised trip planning service for clients who want the best of everything.
For complex or comprehensive trips, a block of 8-hours can be purchased for a discounted total of $750.

Frequent Flyer Support

Frequent flyer support includes enrolments, point transfers, platinum requests, status updates and points enquiries.

Non-Refundable Fees

All deposits and service fees are non-refundable. The balance of your booking fee is due by the date specified with your costings. Making one full payment will constitute payment of both the fee/deposit value and balance payment, with the fee/deposit value remaining non-refundable.

Amendment Fees

Fee charged for amendments to bookings.
Changes to Points bookings will incur a fee of $225 per person.
Changes to Paid Domestic/Trans-Tasman bookings will incur a fee of $44 per person per booking in addition to Provider and credit card fees.
Changes to Paid Standard International bookings (excluding Trans-Tasman bookings) will incur a fee of $99 per person per booking in addition to Provider and credit card fees.
Changes to Paid “NDC”* International bookings (excluding Trans-Tasman bookings) will incur a fee of $150 per person per booking in addition to Provider and credit card fees.
*NDC fares are new distribution orders now offered by select airlines. If applicable this will be outlined in your product terms at the bottom of this document.
Any additional costs incurred as a result of amendments will be passed onto the client

Cancellation Fees – Airfares

Fee charged for cancellation of bookings.
Points bookings will incur a cancellation fee of $225 per person.
Paid Domestic/Trans-Tasman Airfares are non-refundable unless specific otherwise (e.g. flexible fare purchased). Service fees are non-refundable if flexible fares are purchased.
Paid Economy Airfares: a cancellation fee of $300 per person applies in addition to Provider and credit card fees.
Paid Premium Economy Airfares: a cancellation fee of $400 per person applies in addition to Provider and credit card fees.
Paid Business Class Airfares: a cancellation fee of $500 per person applies in addition to Provider and credit card fees. See specific fare conditions for details.
Paid First Class Airfares: a cancellation fee of $750 per person applies in addition to Provider and credit card fees.
Agency cancellation fees are applicable in the event of a waiver of the airline cancellation fee. A 50% credit of the agency cancellation fee may be offered towards an alternative booking within 90 days when a reasonable alternative is not offered by the airline.
Any additional costs incurred as a result of cancellations will be passed onto the client

Cancellation Fees – Hotels, Tours, Cruises, Car Hire & Transfers:

Cancellations will incur an agency cancellation fee of 10% of the booking value, or the minimum deposit value, whichever is greater. This fee is per booking in addition to Provider and credit card fees.
Any additional costs incurred as a result of cancellations will be passed onto the client

Terms and Conditions

Our full Terms and Conditions can be found here: https://thewellconnectedtraveller.com.au/terms-conditions