Points bookings are complex. We always do our very best to find you the points seats you want. However, it may not always be possible as reward seats depend on what airlines make available. We can guarantee that we will explore all available options for you, ensuring you will not miss out if reward seats are available.
If you don’t have enough points for your booking, you may combine points with a paid portion of the ticket. We will provide you with those options as part of our research.
Absolutely not! While we have points booking specialists, we are also a fully licensed travel agency and can book your entire holiday. We can book paid fares as well as hotels, cruises, tours, luxury properties and more. We have access to exclusive rates and extra benefits as a member of the Luxury Travel Collection. Learn more here.
Finding reward seats is a complicated and time-consuming process, and the research fee covers the time our consultants need to research your travel options and present you with the two best options for your requested travel dates.
We aim to provide travel options within 48 hours of your request.
You can see our full schedule of fees and description of each service here : Schedule of Fees
Yes points and taxes are refundable and they are returned to the airline account. Some airlines will charge a cancellation fee but this is minimal.
Yes you can change a points ticket but it is often difficult due to availability. A change fee will be incurred for any voluntary changes.
If we are unable to find points seats on the requested travel dates, we will offer two alternatives as close to the dates requested as possible. If no points seats are available, we are happy to provide you with a paid ticket option.
Still have more questions? Head over to our Contact Page and reach out to us.
We have been making business and leisure travel arrangements for our clients for over 15 years. Our clients continue to engage us for their regular travel and annual corporate events year after year.
We organise large events for clients like McDonalds, Ronald McDonald House Charities Australia and Toyota and have glowing feedback from them about our service.
Our specialisation with reward travel means you can book portions of your business travel – like flights and accommodation – with your American Express Membership Rewards or other travel rewards programs.
We’re part of the exclusive, world renowned Luxury Travel Collection (LTC). This grants you access to some of the world’s most amazing opportunities and complimentary perks. We use our network privileges and connections to make your event extra special. Read more about the benefits of our LTC partnership.
We love arranging “bleisure” holidays as well. (That’s business and leisure combined!) Our clients often arrange business conferences or retreats for employees, and carry on before or after the event by themselves or with their families for a holiday.
the Points Traveller Club
For general enquiries, use the form below. If you would like to make a travel booking enquiry, please use our Booking Enquiry Form.
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