Schedule of Fees

Our current fees and fee descriptions are listed below. Prices are in Australian Dollars and include GST unless specifically noted otherwise. Prices are subject to change without notice. Please read our Professional Service Fees schedule as part of our Terms & Conditions for addditional information.

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Points Bookings

 

Fee

Research Fee

One hour comprehensive flight search

per request

$225

Domestic Flights

(No Research Fee payable)

per person

$165 + GST

International Flights

This Booking Fee plus Research Fee

per person

$375

Paid Ticket Bookings

   Fee

Domestic Flight

per person

$95 + GST

International Flights

per person

$225

Visa / Mastercard
American Express
International Cards

surcharge

1.29% of trip value
1.8% of trip value
3.3% of trip value

Description of Booking Fees

Points and Non-Points Bookings Fees

  • The fee is inclusive of flight booking, seat allocation, meal choice, frequent flyer entry, passport information, and transfers where applicable. 
  • Based on a return trip with one airline.
  • If more than one airline is selected, an additional booking fee will be incurred.

Research Fee per Request

  • Choice of Research Fee ($225) enables us to undertake 1 hour comprehensive search for your reward flights based on your criteria, scanning multiple airlines, routes and date variants. 
  • We will provide the two best available points options as close as possible to the nominated travel dates.
  • The fee is payable prior to the commencement of research.
  • Should we be unable to find point options, we will provide two paid alternatives.
  • Quotes are valid for immediate purchase only.
  • If the flights offered are no longer available at the time of the client booking being received, a new research fee will be applicable to find alternative flights.
  • This fee applies to points bookings only.

Credit & Debit Card Fees (non-refundable):

  • Visa/Mastercard – an additional 1.29% applies
  • American Express – an additional 1.8% applies
  • International Cards – an additional 3.3% fee applies, international cards are only accepted via prior arrangement and a copy of the front and back of card may be required.
  • (All fees include GST, where applicable).
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Additional Services

 

 

Ancillary Booking Services

per item

$110 + GST

After-hours booking surcharge

per request

$110 + GST

Amendment Fees

per person

Range from $44-150 (see Description of Fees below)

Cancellation Fees

per person

Range from $300-750 (see Description of Fees below)

Frequent Flyer Support

per enquiry

$225

Personalised Planning Service

per hour

$185

Description of Other / General Fees

Ancillary Booking Services

  • Additional booking services include hotels, cars, transfers, rail booking, experiences, chauffeurs, tours, shows, restaurant bookings, etc.

Personalised Planning Service

  • Fully personalised trip planning service for clients who want the best of everything.

Frequent Flyer Support

  • Frequent flyer support includes enrolments, point transfers, platinum requests, status updates and points enquiries.

Non-Refundable Fees

  • All deposits and service fees are non-refundable. The balance of your booking fee is due by the date specified with your costings. Making one full payment will constitute payment of both the fee/deposit value and balance payment, with the fee/deposit value remaining non-refundable.

Amendments

  • Fee charged for amendments to bookings.
  • Changes to Domestic/Trans-Tasman bookings will incur a fee of $44 per person per booking in addition to Provider and credit card fees.
  • Changes to Standard International bookings (excluding Trans-Tasman bookings) will incur a fee of $99 per person per booking in addition to Provider and credit card fees.
  • Changes to “NDC”* International bookings (excluding Trans-Tasman bookings) will incur a fee of $150 per person per booking in addition to Provider and credit card fees.
  • *NDC fares are new distribution orders now offered by select airlines. If applicable this will be outlined in your product terms at the bottom of this document.
  • Any additional costs incurred as a result of amendments will be passed onto the client

Cancellation Fees – Domestic/Trans-Tasman Paid Airfares:

  • Domestic/Trans-Tasman Airfares are non-refundable unless specific otherwise (e.g. flexible fare purchased). Service fees are non-refundable if flexible fares are purchased.
  • Any additional costs incurred as a result of cancellations will be passed onto the client

Cancellation Fees – International Paid Airfares (excluding Trans-Tasman):

  • Economy Economy Fares: a cancellation fee of $300 per person applies in addition to Provider and credit card fees.
  • Premium Economy Fares: a cancellation fee of $400 per person applies in addition to Provider and credit card fees.
  • Business Class Fares: a cancellation fee of $500 per person applies in addition to Provider and credit card fees. See specific fare conditions for details.
  • First Class Fares: a cancellation fee of $750 per person applies in addition to Provider and credit card fees.
  • Agency cancellation fees are applicable in the event of a waiver of the airline cancellation fee. A 50% credit of the agency cancellation fee may be offered towards an alternative booking within 90 days when a reasonable alternative is not offered by the airline.
  • Any additional costs incurred as a result of cancellations will be passed onto the client

Cancellation Fees – Hotels, Tours, Cruises, Car Hire & Transfers:

  • Cancellations will incur an agency cancellation fee of 10% of the booking value, or the minimum deposit value, whichever is greater. This fee is per booking in addition to Provider and credit card fees.
  • Any additional costs incurred as a result of cancellations will be passed onto the client

Terms and Conditions

Our full Terms and Conditions can be found here: https://thewellconnectedtraveller.com.au/terms-conditions

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In the spirit of reconciliation, we acknowledge the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

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