Schedule of Fees

Schedule of Fees

Our current fees and fee descriptions are listed below. Prices are in Australian Dollars and include GST unless specifically noted otherwise. Prices are subject to change without notice. Please read our Professional Service Fees schedule as part of our Terms & Conditions for addditional information.

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Points Bookings

 

Fee

Booking Fee - Domestic Flights

per person

$165 + GST

Research Fee - International Flights

per request

$225

Booking Fee - International Flights

per person

$375^

Paid Ticket Bookings

   Fee

Domestic, Trans-Tasman & Asia Flights

per person

$90 + GST

International Flights

per person

$125

Description of Booking Fees

Points and Non-Points Bookings Fees

  • Booking Fees are inclusive of flight booking, seat allocation, meal choice, frequent flyer entry, passport information, and transfers where applicable. 
  • Booking Fees are based on a return trip with one airline.
  • ^ If multiple airlines or more sectors then a standard return trip are required (i.e. a multi-continent or round the world airfare), an additional Booking Fee will be incurred.

Research Fee per Request

  • Research Fee ($225) enables us to undertake up to 2 hours comprehensive search for your reward flights based on your criteria, scanning multiple airlines, routes and date variants. 
  • We will provide the two best available points options as close as possible to the nominated travel dates.
  • The fee is payable prior to the commencement of research.
  • Should we be unable to find point options, we will provide a paid alternative and $100 of the research fee will be credited towards any paid flight booking.
  • Quotes are valid for immediate purchase only.
  • If the flights offered are no longer available at the time of the client booking being received, a new research fee will be applicable to find alternative flights.
  • This fee applies to international points bookings only.

Credit & Debit Card Fees (non-refundable):

  • Visa/Mastercard – an additional 1.29% applies
  • American Express – an additional 1.8% applies
  • International Cards – an additional 3.3% fee applies, international cards are only accepted via prior arrangement and a copy of the front and back of card may be required.
  • (All fees include GST, where applicable).
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Additional Services

 

 

Ancillary Booking Services

per item

$110 + GST

After-hours booking surcharge

per request

$110 + GST

Amendment and Cancellation Fees

per person

Range from $44-750 (see Description of Fees below)

Frequent Flyer Support

per enquiry

$225

Personalised Planning Service

per hour
per 8-hour block

$150
$750
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Description of Other / General Fees

Ancillary Booking Services

  • Additional booking services include hotels, cars, transfers, rail booking, experiences, chauffeurs, tours, shows, restaurant bookings, etc.

Personalised Planning Service

  • Fully personalised trip planning service for clients who want the best of everything.
  • For complex or comprehensive trips, a block of 8-hours can be purchased for a discounted total of $750.

Frequent Flyer Support

  • Frequent flyer support includes enrolments, point transfers, platinum requests, status updates and points enquiries.

Non-Refundable Fees

  • All deposits and service fees are non-refundable. The balance of your booking fee is due by the date specified with your costings. Making one full payment will constitute payment of both the fee/deposit value and balance payment, with the fee/deposit value remaining non-refundable.

Amendment Fees

  • Fee charged for amendments to bookings.
  • Changes to Points bookings will incur a fee of $225 per person.
  • Changes to Paid Domestic/Trans-Tasman bookings will incur a fee of $44 per person per booking in addition to Provider and credit card fees.
  • Changes to Paid Standard International bookings (excluding Trans-Tasman bookings) will incur a fee of $99 per person per booking in addition to Provider and credit card fees.
  • Changes to Paid “NDC”* International bookings (excluding Trans-Tasman bookings) will incur a fee of $150 per person per booking in addition to Provider and credit card fees.
  • *NDC fares are new distribution orders now offered by select airlines. If applicable this will be outlined in your product terms at the bottom of this document.
  • Any additional costs incurred as a result of amendments will be passed onto the client

Cancellation Fees – Airfares

  • Fee charged for cancellation of bookings.
  • Points bookings will incur a cancellation fee of $225 per person.
  • Paid Domestic/Trans-Tasman Airfares are non-refundable unless specific otherwise (e.g. flexible fare purchased). Service fees are non-refundable if flexible fares are purchased.
  • Paid Economy Airfares: a cancellation fee of $300 per person applies in addition to Provider and credit card fees.
  • Paid Premium Economy Airfares: a cancellation fee of $400 per person applies in addition to Provider and credit card fees.
  • Paid Business Class Airfares: a cancellation fee of $500 per person applies in addition to Provider and credit card fees. See specific fare conditions for details.
  • Paid First Class Airfares: a cancellation fee of $750 per person applies in addition to Provider and credit card fees.
  • Agency cancellation fees are applicable in the event of a waiver of the airline cancellation fee. A 50% credit of the agency cancellation fee may be offered towards an alternative booking within 90 days when a reasonable alternative is not offered by the airline.
  • Any additional costs incurred as a result of cancellations will be passed onto the client

Cancellation Fees – Hotels, Tours, Cruises, Car Hire & Transfers:

  • Cancellations will incur an agency cancellation fee of 10% of the booking value, or the minimum deposit value, whichever is greater. This fee is per booking in addition to Provider and credit card fees.
  • Any additional costs incurred as a result of cancellations will be passed onto the client

Terms and Conditions

Our full Terms and Conditions can be found here: https://thewellconnectedtraveller.com.au/terms-conditions

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In the spirit of reconciliation, we acknowledge the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

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